Support Desk

Our partnership provides a knowledgeable and friendly Helpdesk service, offering fast and reliable solutions to your practice problems. Once a ticket has been logged the same agent will see your ticket through to close. The agent can escalate to senior technical colleagues or arrange for an engineer to visit you as required.

Our services include:

• Telephone and remote support.
• On site support
• Enhanced response and fix times.
• Secure IT waste disposal.
• Comprehensive Business Continuity Disaster Recovery advice and guidance.
• Local advice, guidance, and knowledge to help develop your practices future plans.
• Escalation route
• Please follow the defined Service Escalation route for effective resolution of service issues.

Escalation route

Please follow the defined Service Escalation route for effective resolution of service issues.

In the event your issue has not been resolved at 1st Level please refer to:

Service Escalations Team

Email: servicemanagers@trusted-technology.co.uk

Tel: 0345 0348690

First point of escalation issues, please contact the Service Desk or log your request or incident on our Customer Portal:

TT Service Desk Team

Email: support@trusted-technology.co.uk

Tel: 0345 0348690

Customer Portal: portal.trusted-technology.co.uk

Frequently asked questions about our Support Desk:

How will I contact the Support Desk?

There are several ways that you can log requests for training:
• You can call us on 0345 0348690.
• Email us at support@trusted-technology.co.uk
• Contact the support team to register for our self-service portal, enabling you to log and track your tickets

I have questions, is there anyone I can contact?

Yes, please email any queries to support@trusted-technology.co.uk