I would recommend HC for a wide range of reasons:
Professional service: The staff at HC are very professional, approachable and customer focused and are always a pleasure to work with. I feel that staff are genuinely interested in helping both the end users of the service and the CSU customers.
Large technical skill mix: The team possess a large technical skill mix, so whatever your question they will have someone that can deal with it. Our practices find Healthcare Computing Engineers and helpdesk staff – friendly and approachable and carry out quality work
Industry Knowledge: As the company are primary care focused, they are aware of the constraints of working in a GP Practice e.g. room availability etc. and always try to accommodate the work with the least disruption to the practice
One stop shop – You can place an order for 15 new PCs, and all the scheduling, project management and liaising with the practice is taken care of – a great time saver for me.
Excellent problem escalation procedures Like all services, occasionally something may go wrong, but Healthcare Computing always take these issues seriously and quickly rectify, to both the Practices’ and CSU’s satisfaction.
Innovative: HC keep up to date with the latest technology and often find new, cost effective solutions wherever possible.
Excellent account management: HC provide regular meeting with timely and accurate reports covering all aspects of their service. Also their Portal ensures I and my colleagues can view the status of any work being carried out, and call off reports at any time.
HC offer excellent value for money and I would highly recommend them.
- Posted by Nuria Sanchez
- On 10 June 2016
- 0 Comments