Our remote support is quick and secure, giving you access to technical support instantly rather than waiting for an engineer visit. Our support sessions are only user initiated and encrypted to protect your security. There is no software installed meaning your workstation or server is left clean after the session has terminated.
The method we use to Dial-in differs by locality, so please ask your Technician which option to choose.
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“I wanted to praise Healthcare Computing because your engineers and technicians consistently do their best, and if there are any tricky problems someone always has the knowledge to resolve the issues”
“I was very impressed with the speed and efficiency this issue was dealt with. The engineer was very knowledgeable and was able to diagnose and resolve the problem quickly.”
“Just a quick email to say a big thank you to the engineer for sorting out my computer today and speeding it up. FANTASTIC !!! Been struggling with it for some time now perfect.”
“Excellent service again from HC. Both call and engineer visit were completed very quickly. Engineer very helpful, knowledgeable, and efficient. Really pleased with the investigation and resolution of our problems.”
“This got me through to a technician. She unlocked my account and stayed with me while I made sure the iPad would accept the new password and was very clear, intelligent and helpful. If I was still hiring staff I would have offered her a job”