REMOTE SUPPORT

Our remote support is quick and secure, giving you access to technical support instantly rather than waiting for an engineer visit. Our support sessions are only user initiated and encrypted to protect your security. There is no software installed meaning your workstation or server is left clean after the session has terminated.

 The method we use to Dial-in differs by locality, so please ask your Technician which option to choose.

customer portal
Customer portal
Customer portal

Click above to enter our Customer Portal or to log a new Service Call

Customer Feedback

“Just wanted to let you know how helpful Kavey has been over the past week.  Nothing was too much of a problem. Christmas Eve he came out, and although he could not fix the machine, arranged for a person to come out on Wednesday and then he has come out again today to complete the work.  We now have a working computer.  He kept us informed of everything that was happening and was cheerful and helpful at all times.”

“I wanted to email you to say how delighted we were yesterday with the service we received from your engineer at Ringmead Medical Practice. He came to check out connections to Docman at our Birch Hill site, but then went on to help out with other issues at both Birch Hill and our Great Hollands site.  He sorted out a printer problem we have had for several weeks, plus he stayed to help put labeltrace on the reception computers which had been missed during our migration. The engineer was so helpful and pleasant with it.  I cannot praise him enough – he definitely went above and beyond yesterday.”

“Everything was handled very smoothly from the initial arrangements to the engineer visit. The engineer was outstanding – very helpful and made sure that everyone and everything was fine before he left. After the project, we had a couple of queries which were dealt with promptly and very efficiently. Extremely happy with the work done by HC.”

“I am the senior receptionist at a surgery in Swindon. I am very aware that in this day and age complaints are frequent so for a change I am emailing you to offer praise. The engineer that has been with us this morning refreshing and moving computers has done his job with a smile on his face and has been very accommodating. I felt a quick positive note should be done.”

“Thank you for how smoothly the installation of our new PCs went on Monday.  The engineer was both professional and helpful and particularly patient when working around the GP clinics and our support staff.    There was little if any disruption to the Practice routine, which was much appreciated on a Monday, which is the busiest day of the week – a job well done.”

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