REMOTE SUPPORT

Our remote support is quick and secure, giving you access to technical support instantly rather than waiting for an engineer visit. Our support sessions are only user initiated and encrypted to protect your security. There is no software installed meaning your workstation or server is left clean after the session has terminated.

 The method we use to Dial-in differs by locality, so please ask your Technician which option to choose.

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Customer Feedback

“Just wanted to say what an excellent the engineer has been doing with the Banes practices migrations with TPP.
I was with him at Batheaston and he was very courteous, knowledgeable and efficient. The staff appreciated his efforts. This made for a smooth go live on Wednesday.”

“Always good service so that is what I expect! Excellent response and very happy with the quick solution to the issue, thank you”

“This is the 2nd time I’ve needed to access your services and both times I have been met with a friendly helpful technician. The service seems very efficient and has resolved my problems easily both times.”

“The technician was really helpful, reassuring and efficient. He made me smile too at a time of computer bewilderment (my usual state). Always good to smile.”

“I want to thank the technician for his help this week on two calls. He was very efficient and quick and then made a follow up call to check everything was working correctly. He knew straight away the problem and resolved the issue effectively.”

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