Slide NHS DIGITAL
ACCREDITED
SERVICE DESK
Service Desk NHS Digital

NHS Digital accredited Service Desk which provides an available, knowledgeable and friendly Helpdesk service, offering fast and reliable solutions to user problems to achieve 96% positive feedback.

Service Description

Providing users with a single point of contact for all NHS and GP IT – our Service Desk will triage and manage incidents, problems and questions for users.

We support NHS National applications and GP IT software and are accustomed to dealing with all NHS software, hardware suppliers and support teams.

Data Security and Protection Toolkit accredited with HSCN connections for user initiated remote support over HSCN providing users with instant access to the help they need.

Features & Benefits

Cost effective Helpdesk underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

  • Cost effective pricing model
  • 96% positive feedback
  • 99% SLA performance
  • 50% first time fix
  • Remote HSCN desktop access
  • Incident and SLA reporting

Cost effective Helpdesk underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

  • Cost effective pricing model
  • 96% positive feedback
  • 99% SLA performance
  • 50% first time fix
  • Remote HSCN desktop access
  • Incident and SLA reporting

Cost effective Helpdesk underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

  • Cost effective pricing model
  • 96% positive feedback
  • 99% SLA performance
  • 50% first time fix
  • Remote HSCN desktop access
  • Incident and SLA reporting

Cost effective Helpdesk underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

  • Cost effective pricing model
  • 96% positive feedback
  • 99% SLA performance
  • 50% first time fix
  • Remote HSCN desktop access
  • Incident and SLA reporting

Dorset CCG CS

When Dorset CCG opened the tender process, they were looking for a partner that could provide the highest levels of service with a proven track record in delivering ­first class GP IT Support services. The SLA’s set out within the tender by Dorset CCG were extremely challenging – being 50% improvement on those recommended within the GP IT operating model.

Slide “Thanks to Healthcare Computing for delivering such a great service for my surgery. I would truly not be able to work without your assistance being such a large surgery. Your staff on the telephones and Engineers are polite and second to none.” WHAT OUR CLIENTS SAY Bev Lane Operations Manager at Westbourne Medical Centre Slide “We chose Healthcare Computing because we knew they had vast expertise in this area and we had enjoyed working with them before.” WHAT OUR CLIENTS SAY Dr Felicity Shaw Medical Director at Wessex LMCs Slide “I have worked with Healthcare Computing for a number of years as the provider of IT software and hardware support to my surgery. The service has always been excellent both in terms of timeliness and also providing solutions to problems we have had.” WHAT OUR CLIENTS SAY Dr Nigel Watson Chief Executive at Wessex LMCs

ENQUIRIES

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