NHS Digital accredited Service Desk which provides an available, knowledgeable and friendly Helpdesk service, offering fast and reliable solutions to user problems to achieve 96% positive feedback.

Service Description

Providing users with a single point of contact for all NHS and GP IT – our Service Desk will triage and manage incidents, problems and questions for users.

We support NHS National applications and GP IT software and are accustomed to dealing with all NHS software, hardware suppliers and support teams.

IGSoC accredited with N3 connections for user initiated remote support over N3 providing users with instant access to the help they need.

Features & Benefits

Cost effective Helpdesk underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

  • Cost effective pricing model
  • 96% positive feedback
  • 99% SLA performance
  • 50% first time fix
  • Remote N3 desktop access
  • Incident and SLA reporting

Cost effective Helpdesk underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

  • Cost effective pricing model
  • 96% positive feedback
  • 99% SLA performance
  • 50% first time fix
  • Remote N3 desktop access
  • Incident and SLA reporting

Cost effective Helpdesk underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

  • Cost effective pricing model
  • 96% positive feedback
  • 99% SLA performance
  • 50% first time fix
  • Remote N3 desktop access
  • Incident and SLA reporting

Cost effective Helpdesk underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

  • Cost effective pricing model
  • 96% positive feedback
  • 99% SLA performance
  • 50% first time fix
  • Remote N3 desktop access
  • Incident and SLA reporting

Dorset CCG CS

When Dorset CCG opened the tender process, they were looking for a partner that could provide the highest levels of service with a proven track record in delivering ­first class GP IT Support services. The SLA’s set out within the tender by Dorset CCG were extremely challenging – being 50% improvement on those recommended within the GP IT operating model.

ENQUIRIES

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