Provision and Technical Support of any necessary local clinical servers and systems.

Service Description

Reliable Technical Support required for local and hosted clinical servers, spoke and related systems to ensure robust available clinical systems.

We work with relevant clinical system suppliers to efficiently restore services in the event of a system failure.

Features & Benefits

Cost effective service underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

Cost effective pricing model
Local onsite resource
99% SLA performance
Remote HSCN desktop access
Incident and SLA reporting

Cost effective service underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

Cost effective pricing model
Local onsite resource
99% SLA performance
Remote HSCN desktop access
Incident and SLA reporting

Cost effective service underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

Cost effective pricing model
Local onsite resource
99% SLA performance
Remote HSCN desktop access
Incident and SLA reporting

DORSET CCG CS

When Dorset CCG opened the tender process, they were looking for a partner that could provide the highest levels of service with a proven track record in delivering first class GP IT Support services. The SLA’s set out within the tender by Dorset CCG were extremely challenging – being 50% improvement on those recommended within the GP IT operating model.

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ENQUIRIES

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