GP IT INFRASTRUCTURE SUPPORT

Cost effective provision of technical support and maintenance of the necessary infrastructure to deliver Core NHS and GP IT Operating Model Services.

Service Description

Our team of experienced specialists provide end-to-end NHS and GP IT Infrastructure support services to improve uptime and minimise critical IT services disruption.

We provide centralised IT infrastructure support services backed by SLAs and KPis for networking, remote access and storage.

Our support service can integrate with your existing support teams as a top up 3^rd line service to provide a seamless support solution whilst minimising your organisation’s fixed staffing costs.

Features & Benefits

Our expert infrastructure support team provide maximum value in terms of availability and performance.

Agreed SLAs
Remote support
Configuration management
Change management
Proactive monitoring
Scheduled maintenance

Our expert infrastructure support team provide maximum value in terms of availability and performance.

Agreed SLAs
Remote support
Configuration management
Change management
Proactive monitoring
Scheduled maintenance

Our expert infrastructure support team provide maximum value in terms of availability and performance.

Agreed SLAs
Remote support
Configuration management
Change management
Proactive monitoring
Scheduled maintenance

Our expert infrastructure support team provide maximum value in terms of availability and performance.

Agreed SLAs
Remote support
Configuration management
Change management
Proactive monitoring
Scheduled maintenance

DORSET CCG CS

When Dorset CCG opened the tender process, they were looking for a partner that could provide the highest levels of service with a proven track record in delivering first class GP IT Support services. The SLA’s set out within the tender by Dorset CCG were extremely challenging – being 50% improvement on those recommended within the GP IT operating model.

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“We have worked with HC since 2004 and have found them to be consistently reliable and extremely hardworking. They have provided us with key services such as desktop, network and server support and service desk. Their specialist knowledge of the GP IT infrastructure is second to none and one of the main reasons why we would strongly recommend them. If you are looking for professional, specialised and honest IT support, with a strong customer focus, HC is the provider to choose.”

WHAT OUR CLIENTS SAY

Gary Jordan

Head of IT (Service Provision) at Dorset HealthCare University NHS Foundation Trust

“At NHS South Commissioning Support Unit we have established a very successful relationship with Healthcare Computing which is built on the basis of their in-depth GP IT infrastructure knowledge and excellent partnership working. We have worked together on a wide range of projects such as single GP Domain, server monitoring and Windows 7 migrations and have benefited from the reduction of ongoing costs using their services.”

WHAT OUR CLIENTS SAY

Andy Eyles

Associate Director – Digital transformation at NHS South, Central and West CSU

Head of Clinical Systems and Projects at NHS Dorset HealthCare

Sally Holman

“The Wireless solution is great because our staff are no longer having to schedule time to go back to their base at the end of the day to update their notes in the clinical system. We are saving both time travelling and in terms of writing notes to later input in the clinical records. We are now putting the information into the clinical records in real time, and have reduced the risk of forgetting or missing information, which has reduced clinical risks.“

WHAT OUR CLIENTS SAY

ENQUIRIES

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