Slide GP IT INFRASTRUCTURE SUPPORT

Cost effective provision of technical support and maintenance of the necessary infrastructure to deliver Core NHS and GP IT Operating Model Services.

Service Description

Our team of experienced specialists provide end-to-end NHS and GP IT Infrastructure support services to improve uptime and minimise critical IT services disruption.

We provide centralised IT infrastructure support services backed by SLAs and KPis for networking, remote access and storage.

Our support service can integrate with your existing support teams as a top up 3rd line service to provide a seamless support solution whilst minimising your organisation’s fixed staffing costs.

Features & Benefits

Our expert infrastructure support team provide maximum value in terms of availability and performance.

  • Agreed SLAs
  • Remote support
  • Configuration management
  • Change management
  • Proactive monitoring
  • Scheduled maintenance

Our expert infrastructure support team provide maximum value in terms of availability and performance.

  • Agreed SLAs
  • Remote support
  • Configuration management
  • Change management
  • Proactive monitoring
  • Scheduled maintenance

Our expert infrastructure support team provide maximum value in terms of availability and performance.

  • Agreed SLAs
  • Remote support
  • Configuration management
  • Change management
  • Proactive monitoring
  • Scheduled maintenance

Our expert infrastructure support team provide maximum value in terms of availability and performance.

  • Agreed SLAs
  • Remote support
  • Configuration management
  • Change management
  • Proactive monitoring
  • Scheduled maintenance

DORSET CCG CS

When Dorset CCG opened the tender process, they were looking for a partner that could provide the highest levels of service with a proven track record in delivering ­first class GP IT Support services. The SLA’s set out within the tender by Dorset CCG were extremely challenging – being 50% improvement on those recommended within the GP IT operating model.

Slide “We have worked with HC since 2004 and have found them to be consistently reliable and extremely hardworking. They have provided us with key services such as desktop, network and server support and service desk. Their specialist knowledge of the GP IT infrastructure is second to none and one of the main reasons why we would strongly recommend them. If you are looking for professional, specialised and honest IT support, with a strong customer focus, HC is the provider to choose.” WHAT OUR CLIENTS SAY Gary Jordan Head of IT (Service Provision) at Dorset HealthCare University NHS Foundation Trust Slide “At NHS South Commissioning Support Unit we have established a very successful relationship with Healthcare Computing which is built on the basis of their in-depth GP IT infrastructure knowledge and excellent partnership working. We have worked together on a wide range of projects such as single GP Domain, server monitoring and Windows 7 migrations and have benefited from the reduction of ongoing costs using their services.” WHAT OUR CLIENTS SAY Andy Eyles Associate Director – Digital transformation at NHS South, Central and West CSU

ENQUIRIES

If you would like further information about our services, please fill out the form below and we will get back to you as soon as possible.