Knowledgeable and friendly local Desktop Support Service, offering fast and reliable solutions to desktop problems to achieve 96% positive feedback.

Service Description

HC provide a comprehensive locally focused Onsite and Remote Desktop Support service for workstations and laptop devices.

Our services include installation and support of all computer hardware and peripheral equipment related to core NHS and GP IT.

Installation and support of all general NHS and GP IT standard software and applications, providing piece of mind that a reliable and accessible service is available to keep your key IT working.

We use a local delivery model incorporating local engineering resource, and local warehousing for service replacement stock.

All service engineers are experienced in NHS and GP IT Systems, DBS checked and have completed Data Security and Protection Toolkit accreditation.

Features & Benefits

Cost effective maintenance service is underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

Reduce cost
Local resource model
Agreed SLAs
96% positive feedback
99% SLA performance

Cost effective maintenance service is underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

Reduce cost
Local resource model
Agreed SLAs
96% positive feedback
99% SLA performance

Cost effective maintenance service is underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

Reduce cost
Local resource model
Agreed SLAs
96% positive feedback
99% SLA performance

Cost effective maintenance service is underpinned by NHS service level standards, KPI reporting and robust feedback mechanisms.

Reduce cost
Local resource model
Agreed SLAs
96% positive feedback
99% SLA performance

DORSET CCG CS

When Dorset CCG opened the tender process, they were looking for a partner that could provide the highest levels of service with a proven track record in delivering first class GP IT Support services. The SLA’s set out within the tender by Dorset CCG were extremely challenging – being 50% improvement on those recommended within the GP IT operating model.

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ENQUIRIES

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