Healthcare Computing today announced a new contract with Surrey and Sussex Healthcare NHS Trust (SaSH) to provide an IT Service Desk service, 1st line support and a hosted incident management system.
SaSH required enhanced support services to assist users at its own East Surrey Hospital location as well as SaSH staff based on other Trust sites such as Crawley, Caterham Dene and Horsham hospitals. Since Healthcare Computing won the tender and the contract went live on 12th October 2011, feedback has been extremely positive. SaSH provides services to a population of 420,000 residents of east Surrey and north-east West Sussex. Healthcare Computing is a leading provider of IT support solutions to GPs and PCTs, has an unrivalled knowledge of the primary care IT infrastructure and is supported by a highly qualified team of experts and excellent customer service.
Outsourcing the service to Healthcare Computing has enabled the trust to implement a contract to deliver a more manageable service at reduced costs. With a total number of supported users of around 3,300 and around 2,100 end devices, the service delivered needed to be reliable and well performance managed. The contract is managed by strong supplier management and a Service level agreement which is underpinned by financial penalties for failed SLAs. This provides peace of mind for SaSH and their supported users that a high quality service is always delivered.
Peter Hodgetts, IT Manager at SaSH says: “Through this tender we have secured a significant saving in delivery costs and now have a contract in place with strict SLAs and penalties for failure. The service desk is working well, and whilst the incident management portal is being tuned to our needs, it has already given us some really useful live reports and dashboards which we have not had before.”
Neil Payne, Managing Director of Healthcare Computing “This new contract represents an exciting new area for Healthcare Computing within acute care, and we are delighted that we can provide an improved solution at less cost to SaSH and the NHS.”
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- On 5 January 2012
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