With the aim to improve the quality of our support service for the GP practices, Healthcare Computing have invested over £100,000 in the award-winning Cherwell Service Management® system for our ITIL-based service desk.
At Healthcare Computing, we believe is important to invest for continuous improvement in internal operations. In order to achieve this, we will be implementing a new and improved customer portal, based on the software Cherwell.
Ed Bramall, Head of Projects and Change at Healthcare Computing says: “The new system offers improved benefits for our customers such as automated alerts via text or email for call statuses and engineer time slots. Additionally, the customer portal is more user friendly featuring detailed information about open calls, changes, incidents or asset management.”
Neil Payne, Managing Director at Healthcare Computing added: “We are committed to provide solutions to customers that improve their IT support service. We have invested over £100,000 in the new system which will definitely improve communication and enhance the customer portal experience.”
To access the Customer Portal, please click the following link: https://portal.healthcarecomputing.co.uk/CherwellPortal/GPPortal#0
To find out more about how to use the Customer Portal, here is a video which demonstrates the new features.
- Posted by Nuria Sanchez
- On 1 October 2015
- 0 Comments