Ringwood, January 2019 – Healthcare Computing (HC) has recently announced the results from their biennial Customer Satisfaction Survey, with very positive results. The survey was sent out to GP Practices who have contacted the HC Service Desk in the last year, and the respondents answered a wide range of questions. The purpose of the survey was to gauge the current level of customer satisfaction and to learn how HC can continue to innovate and improve our service delivery.
An impressive 98% said they would recommend Healthcare Computing’s services and solutions to other GP practices. When asking the level of satisfaction by areas in comparison to the previous survey, the results have showed a continued increase in satisfaction in all the areas. An impressive 94% rated the customer service experience with the Service Desk as very good or excellent and 92% of respondents rated the onsite Engineers’ services as very good or excellent.
“I have worked for approximately 12 years in General Practice and have worked with Healthcare Computing on numerous projects; and have always felt that this company listens to the needs to the customer. They are both proactive and reactive in times of urgency. Thank you, HC, for the service you provide”, says a customer from Staunton Surgery, South Eastern Hampshire CCG.
Richard Hiett, Head of Service at Healthcare Computing, says “Delivering a high quality of customer service is vital to our company. These excellent results reflect our commitment to the service and operational excellence, while maintaining our unique local service model, with all the benefits of being a professional, accredited national provider.”
Healthcare Computing was established in 1996 and provides NHS IT Services and Solutions to GP Practices, CCGs, CSUs & local health economies. HC is consistently recommended by customers as its solutions represent excellent value for money, while team members are skilled, driven and passionate about technology.
To see the full report, please visit Customer Survey Results
- Posted by Nuria Sanchez
- On 4 February 2019
- 0 Comments