Healthcare Computing achieves NHS CFH Service Desk Accreditation

Healthcare Computing Ltd, a leading provider of IT support solutions to GPs and PCTs in the UK, today announced it has gained NHS Connecting for Health (NHS CFH) Accreditation for its ITIL-based Service Desk. The company is one of the first non-NHS organisations to achieve this accreditation, which will see Healthcare Computing providing even better support, with local NHS CFH users being directed to their Service Desk, rather than a national service desk, for IT queries. The process included a thorough assessment, which Healthcare Computing excelled in.

NHS CFH’s Service Desk Accreditation process is rigorous and is based around the ITIL best practice framework, with organisations having to complete 40 National Accreditation Criteria before even being considered for accreditation. The team at Healthcare Computing were able to demonstrate these criteria had been met, and the NHS CFH Accreditation Team were impressed with the processes the Service Desk already had in place. Healthcare Computing showed evidence of working to best practice, with an excellent understanding of the NHS, as well as a detailed understanding of local, NPfIT and LSP applications.

Richard Hiett, Service Manager of Healthcare Computing, says “We are delighted to be one of the first private companies to gain NHS CFH Service Desk Accreditation, which is a reflection of our serious commitment to our customers and their requirements.”

Healthcare Computing customers will benefit directly from the accreditation. The Service Desk can now communicate directly with NHS CFH’s Service Bridge, meaning any critical incidents affecting central services and patient care can be escalated immediately. There are also now direct routes of escalation to service providers such as BT and ATOS which will enable a more efficient handling of incidents requiring the involvement of central service providers.