HC achieves excellent Customer Satisfaction despite the Covid-19 pandemic

Healthcare Computing Ltd (HC), a specialist provider of IT Infrastructure and Support services to NHS organisations, has announced excellent results from its latest Customer Satisfaction Survey. The Covid-19 pandemic has caused a 40% increase in calls since March. Despite being one of the busiest periods in the history of the company, HC have achieved the highest recommendation score ever, with 99% of their customers stating that they would recommend HC’s services and solutions to other GP Practices. 

The survey was sent out to HC customers at GP Practices, and over 200 respondents answered a wide range of questions. The aim of the survey was to collect customer satisfaction feedback and to hear from their customers what improvements HC could implement to help reduce these waiting times and provide them with the best possible service. As a result, HC have launched an improved and more user-friendly customer portal that offers benefits such as logging incidents with just one click.

HC’s customers rely on their IT systems to deliver critical patient care. HC’s services allow GP Practices to focus on their patients while HC take care of their IT, this has been proven with 94% of their customers saying that HC’s services are essential for the daily function of their GP Practices. As part of HC’s ethos, the company is always trying to improve their service delivery. HC asked their customers if they could have done anything better in response to the Covid-19 pandemic. Once again, HC’s customers have shown their level of satisfaction with over 70% of the customers responding that HC could have not done anything better.

“HC has been absolutely essential during this Covid pandemic ensuring that we can continue to be available for our patients, work from home when needed & ensuring staff always have quick support for any issues.” says the IT & Data Lead from Lifeboat Quay Medical Centre.

Healthcare Computing was established in 1996 and provides NHS IT Services and Solutions to GP Practices, CCGs, CSUs & local health economies. HC is consistently recommended by customers as its solutions represent excellent value for money, while team members are skilled, driven and passionate about technology.

To see the full report, please visit Customer Satisfaction Survey Report.