Coventry and Warwickshire IT Collaborative saves time and money by deploying Healthcare Computing solutions

Coventry and Warwickshire Partnership Trust IT Collaborative (ITC) which provides IT services to NHS Coventry has reported significant time and cost savings since rolling out an asset management, remote maintenance and deployment solution from Healthcare Computing, across its estate. The ITC, which supports primary care computing in Coventry, required a more streamlined approach to its services to ensure full compliance with NHS Connecting for Health standards. The ITC chose Healthcare Computing to help implement and project manage the implementation of this solution for NHS Coventry’s 68 GP Practices. Healthcare Computing is a leading provider of IT support and IT infrastructure solutions to GP practices and Trusts across the UK.

The ITC started to roll out the network management, remote maintenance and deployment solution in December 2010, and successfully completed the installation in March 2011. The ITC’s Benefits Realisation report which has just been published demonstrates that since the deployment, there has been improved support to GP surgeries, improved resolution of calls and reduced travel to sites. In addition, deployment of software packages can now take place over the network, saving time and resources.  Since the deployment of the solutions, the number of site visit call outs has reduced by almost 50% resulting in time savings travelling to and from sites. In addition, savings have been calculated for remote software installations, ie the installation of Microsoft Office to the whole of Coventry’s GPs meaning a saving of 25 days’ engineering; and the installation of Desktop Shortcuts and applications for Evolve, again saved 25 days of engineering. Overall this is allowing the ITC to focus more of their engineering resources in delivering better quality support to the practices.

“We love the web based dashboard which lets us see at-a-glance status of every appliance within the PCT, and the quicker call resolution which we set out to achieve.” says Yusuf Bhayat, ITC’s Networking Service Manager.

Neil Payne, Managing Director of Healthcare Computing says “Healthcare Computing is committed to providing solutions to customers that not only improve their IT infrastructure and support but also provide clear cost saving benefits in the long term. We are delighted to see that ITC are able to measure the results and have seen a quick return on investment from an HC solution.”