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Since 2017, Healthcare Computing (HC) has supported us in the delivery of our GP IT Refresh programme across our 7 CCGs areas. Their GP IT background makes them a particularly strong partner as they understand the nuances of computing in general practice which leads to a faster, less disruptive and more economical deployment process. HC has also assisted the Collaborative with deploying NHS WiFi services and HSCN to all 335 practices across North West London. During 2019/20, HC has also supported us in preparing to transform our GP IT by moving it to the Cloud, following a robust process to identify our requirements and establish a technical design we are now moving forward. Again, HC’s understanding of GP IT, coupled with their technical design capability and understanding of the Cloud, has brought a robustly assured outcome and North West London now looks forward to begin cutting practices over to the new system from early 2020. The Collaboration’s Informatics service has continued to be complimented and strengthened by working with HC.
David Thomas,Deputy Director ICT - North West London Collaboration of CCGs
Healthcare Computing has supported us in the delivery of our GP IT digital programmes across multiple CCG areas for many years. Their GP IT expertise makes them a particularly strong partner as they understand the IT challenges in general practice which leads to a smoother, less disruptive process with excellent customer satisfaction. HC have also been our long term GP IT support partner and we have consistently received exceptional feedback from GP Practices on the levels of service they receive. I would recommend their services to any CCG
Mark Sellman,CIO - Frimley Health and Care ICS
HC is the one stop shop that GP Practices can use for all things related to IT Support or Projects and Changes. HC’s services are very important because GP Practices rely on their IT systems and service provision and if something fails, they know that they can call the Service Desk and they will get either a remote solution or a scheduled visit, maintaining the IT services up and running all the time. This is very important for the CCG because HC is the only single point of contact for the GP Practices for all the IT systems. Healthcare Computing deployed SCCM for Dorset CCG in the GP Practice estate as part of a centralised domain project. Their deep understanding of the technology and their methodological approach lead the project to be very successful and we now reap the rewards of a functioning SCCM system which is used to deploy applications and patches to desktop estate. Healthcare computing have been delivering hardware projects in the Dorset Primary Care Estate for over 10 years. The logistics services they offer provide the CCG with detailed asset management information when we need it, giving us confidence that we can trust them storing and distributing our equipment throughout the estate safely and securely.
Simon Longman,Head of IT Commissioning , Dorset CCG
SaSH have been working with HCC since 2011 and have developed a good working relationship. The team are very responsive and positive to change requests and have a professional attitude toward customer care. The Service Desk service continues to get good feedback from customers. HCC have a number of other stings to their bow such as Project Management, which I have also found very helpful. Out contract renewal is in October 2020 and I am happy to recommend them again to my own organisation, as well as to others.
Peter Hodgetts,Head of IT - Surrey and Sussex Healthcare NHS Trust
This is the third year that HC and NWL have worked on a refresh project for NWL primary care and it is this established relationship that has proven to be its greatest asset. Yes there have been changes to the scope and a pause in deployment due to a global pandemic. We worked collaboratively to deliver this complex transformational project with the time line. Demonstrating an excellent working relationship with the customer and supplier. HC's Project Managers are clear and deliver a methodical communication strategy – sites emailed and verbally communicated to and any issues raised dealt with professionally. They provide technical Competency with a dedicated resource allocation with an excellent desk side manner, single point of contact for field resources to be able to fix issues as they crop up. PM follows clear Prince2 methodology, but able to adapt to the requirements of the customer and thus able to deliver to the deadlines, very knowledgeable PM that understand the customer/end user/deployment resources.
Tarun Patel,GPIT/Windows 10 Project Manager - North West London Collaboration of CCG
At NHS South Commissioning Support Unit we have established a very successful relationship with HC which is built on the basis of their in-depth GP IT infrastructure knowledge and excellent partnership working. We have worked together on a wide range of projects such as single GP Domain, server monitoring and Windows 7 migrations and have benefitted from the reduction of ongoing costs using their services.
Andy Eyles,Digital Programme Director at NHS South, Central & West CSU
We’re extremely happy with the service we’ve managed to develop with Healthcare Computing and recommend them to other Healthcare Providers.
Chris Pillinger,IT Services Locality Senior Manager at NHS South, Central & West CSU
Thanks to Healthcare Computing for delivering such a large project on time and very close to budget (bar a few out of scope changes we made). It is very pleasing to see that the major infrastructure works in practices are coming to fruition and I am sure practices will be getting the benefits from this. HC has a proven track record in supporting primary care IT with whom we have established a real partnership to support practices across the county.
Alan Betts,Deputy Director of Performance and Informatics at NHS Dorset CCG
We have worked with Healthcare Computing since 2004 and have found them to be consistently reliable and extremely hardworking. They have provided us with key services such as desktop, network and server support, project work and service desk. Their specialist knowledge of the GP IT infrastructure is second to none and one of the main reasons why we would strongly recommend them. If you are looking for professional, specialised and honest IT support, with a strong customer focus, Healthcare Computing is the provider to choose.
Gary Jordan,Head of IT (Service Provision) at Dorset HealthCare University NHS Foundation Trust
I would recommend HC for a wide range of reasons: Professional service: The staff at HC are very professional, approachable and customer focused and are always a pleasure to work with. I feel that staff are genuinely interested in helping both the end users of the service and the CSU customers. Large technical skill mix: The team possess a large technical skill mix, so whatever your question they will have someone that can deal with it. Our practices find Healthcare Computing Engineers and helpdesk staff – friendly and approachable and carry out quality work Industry Knowledge: As the company are primary care focused, they are aware of the constraints of working in a GP Practice e.g. room availability etc. and always try to accommodate the work with the least disruption to the practice One stop shop – You can place an order for 15 new PCs, and all the scheduling, project management and liaising with the practice is taken care of – a great time saver for me. Excellent problem escalation procedures Like all services, occasionally something may go wrong, but Healthcare Computing always take these issues seriously and quickly rectify, to both the Practices’ and CSU’s satisfaction. Innovative: HC keep up to date with the latest technology and often find new, cost effective solutions wherever possible. Excellent account management: HC provide regular meeting with timely and accurate reports covering all aspects of their service. Also their Portal ensures I and my colleagues can view the status of any work being carried out, and call off reports at any time. HC offer excellent value for money and I would highly recommend them.
Bryan Taylor,IT Programme Manager at NHS South, Central & West CSU
The Wireless solution is great because our staff are no longer having to schedule time to go back to their base at the end of the day to update their notes in the clinical system. We are saving both time travelling and in terms of writing notes to later input in the clinical records. We are now putting the information into the clinical records in real time, and have reduced the risk of forgetting or missing information, which has reduced clinical risks.
Sally Holman,Head of Clinical Systems and Projects at NHS Dorset HealthCare
I have worked with HC for a number of years as the provider of IT software and hardware support to my surgery. The service has always been excellent both in terms of timeliness and also providing solutions to problems we have had. As an organisation the LMC represents 3000 GPs working in 450 practices the majority of whom receive support from HC and I am aware of the strong support the organisation receives from practices.
Dr Nigel Watson,Chief Executive at Wessex LMCs
We have a longstanding relationship with Healthcare Computing, who have provided IT services to our practices for a considerable length of time. We have also worked together on a number of complex projects that have benefited our users, and Healthcare Computing have been consistently reliable, hardworking and forward thinking. The importance of computers in healthcare has increased significantly over time and many practices would now struggle to function without a reliable IT system. Healthcare Computing have easily risen to this challenge and have been all too willing to adapt to our ever changing requirements.
Damien McCann,Head of Primary Care IT development at NHS Southampton City