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HC is the one stop shop that GP Practices can use for all things related to IT Support or Projects and Changes. HC’s services are very important because GP Practices rely on their IT systems and service provision and if something fails, they know that they can call the Service Desk and they will get either a remote solution or a scheduled visit, maintaining the IT services up and running all the time. This is very important for the CCG because HC is the only single point of contact for the GP Practices for all the IT systems.
Simon Longman,Head of IT Commissioning , Dorset CCG
At NHS South Commissioning Support Unit we have established a very successful relationship with HC which is built on the basis of their in-depth GP IT infrastructure knowledge and excellent partnership working. We have worked together on a wide range of projects such as single GP Domain, server monitoring and Windows 7 migrations and have benefitted from the reduction of ongoing costs using their services.
Andy Eyles,Digital Programme Director at NHS South, Central & West CSU
We’re extremely happy with the service we’ve managed to develop with Healthcare Computing and recommend them to other Healthcare Providers.
Chris Pillinger,IT Services Locality Senior Manager at NHS South, Central & West CSU
Thanks to Healthcare Computing for delivering such a large project on time and very close to budget (bar a few out of scope changes we made). It is very pleasing to see that the major infrastructure works in practices are coming to fruition and I am sure practices will be getting the benefits from this. HC has a proven track record in supporting primary care IT with whom we have established a real partnership to support practices across the county.
Alan Betts,Deputy Director of Performance and Informatics at NHS Dorset CCG
We have worked with Healthcare Computing since 2004 and have found them to be consistently reliable and extremely hardworking. They have provided us with key services such as desktop, network and server support, project work and service desk. Their specialist knowledge of the GP IT infrastructure is second to none and one of the main reasons why we would strongly recommend them. If you are looking for professional, specialised and honest IT support, with a strong customer focus, Healthcare Computing is the provider to choose.
Gary Jordan,Head of IT (Service Provision) at Dorset HealthCare University NHS Foundation Trust
I would recommend HC for a wide range of reasons: Professional service: The staff at HC are very professional, approachable and customer focused and are always a pleasure to work with. I feel that staff are genuinely interested in helping both the end users of the service and the CSU customers. Large technical skill mix: The team possess a large technical skill mix, so whatever your question they will have someone that can deal with it. Our practices find Healthcare Computing Engineers and helpdesk staff – friendly and approachable and carry out quality work Industry Knowledge: As the company are primary care focused, they are aware of the constraints of working in a GP Practice e.g. room availability etc. and always try to accommodate the work with the least disruption to the practice One stop shop – You can place an order for 15 new PCs, and all the scheduling, project management and liaising with the practice is taken care of – a great time saver for me. Excellent problem escalation procedures Like all services, occasionally something may go wrong, but Healthcare Computing always take these issues seriously and quickly rectify, to both the Practices’ and CSU’s satisfaction. Innovative: HC keep up to date with the latest technology and often find new, cost effective solutions wherever possible. Excellent account management: HC provide regular meeting with timely and accurate reports covering all aspects of their service. Also their Portal ensures I and my colleagues can view the status of any work being carried out, and call off reports at any time. HC offer excellent value for money and I would highly recommend them.
Bryan Taylor,IT Programme Manager at NHS South, Central & West CSU
The Wireless solution is great because our staff are no longer having to schedule time to go back to their base at the end of the day to update their notes in the clinical system. We are saving both time travelling and in terms of writing notes to later input in the clinical records. We are now putting the information into the clinical records in real time, and have reduced the risk of forgetting or missing information, which has reduced clinical risks.
Sally Holman,Head of Clinical Systems and Projects at NHS Dorset HealthCare
I have worked with HC for a number of years as the provider of IT software and hardware support to my surgery. The service has always been excellent both in terms of timeliness and also providing solutions to problems we have had. As an organisation the LMC represents 3000 GPs working in 450 practices the majority of whom receive support from HC and I am aware of the strong support the organisation receives from practices.
Dr Nigel Watson,Chief Executive at Wessex LMCs
We have a longstanding relationship with Healthcare Computing, who have provided IT services to our practices for a considerable length of time. We have also worked together on a number of complex projects that have benefited our users, and Healthcare Computing have been consistently reliable, hardworking and forward thinking. The importance of computers in healthcare has increased significantly over time and many practices would now struggle to function without a reliable IT system. Healthcare Computing have easily risen to this challenge and have been all too willing to adapt to our ever changing requirements.
Damien McCann,Head of Primary Care IT development at NHS Southampton City