Software and Licence Management

The Arden & GEM CSU Software and Licencing Management Team are a dedicated team of professionals with the skills necessary to offer a full and focused software and licence management service. After many years of helping and delivering to a wide range of NHS customers, we can use the insight and experience gained to provide support and advise on all aspects of Software Asset Management including.

Asset management support includes:

  • Guidance on creating and maintaining a supported software catalogue.
  • Support customers in managing their software assets through all lifecycle stages.
  • Advice on Infrastructure licencing as well as desktop software assets.
  • Definition and automation of software management reporting including bespoke reporting and KPI definition.
  • Assistance in making the most of your investment in software, including conducting annual software “True-ups”, support with software audits and advice on licence harvesting and reuse.

Software catalogue:

Anti-Virus and Protection
Clinical Applications and Software
Estates and Facilities
Patch Management
Business Applications and Software
Email and Collaboration
Local Backup Services
Peripheral Management
CI Monitoring Services
Encryption Services
Online Backup Services
Remote Access
Software Deployment
VOIP Telephony

Frequently asked questions about our Software and Licencing Management service:

How do I request for software to be purchased after from the 1st July?

You can contact the Service Desk via the normal number and choose the appropriate option:

  • You can call us on 0345 0348690
  • Email us at
  • You can use the live chat function on our website
  • You can register for our support portal to log and track your incidents

Alternatively, the team can also be contacted directly on for any logged issues or advice.


How do I request a Software Asset report after the 1st July?

Please log a call with the Service Desk and this will be produced for you.


How do I contact the Software and Licencing Management team?

In the first instance contact the Service Desk via the normal channels. They will direct your call appropriately.

Alternatively, the team can also be contacted directly on for any logged issues or advice.


I have questions, is there anyone I can contact during the migration?

Please email any queries to