info@healthcarecomputing.co.uk Sales: 0845 0346344

Training

The Arden & GEM CSU Training Team believes in working with our customers to understand and deliver proactive and focused needs-led training. These services can be delivered on either a focused one-to-one basis or in the more traditional classroom environment. This has developed over the last 18 months to include remote learning to fit in with current requirements. We work with our customers closely to provide any additional resources needed for practitioners, clinicians, and wider stakeholders; this ensures General Practice is digitally-enabled to encompass best practice.

Highlights of our standard deliverables are:

  • New Starter and Advanced Clinical Systems training via a variety of methods.
  • Data Accreditation and Systems Optimisation Programme.
  • Project planning and implementation support for clinical systems.
  • Daily Advice Line for clinical systems queries and support.
  • System functionality webinars.
  • Bespoke, tailored training as and when required.
  • Support of business change in line with newly developed application functionality.

Frequently asked questions about our Training service:

How do I contact a Trainer with a clinical system query from the 1st of July?

You can contact the Service Desk via the normal number and choose the appropriate option:

  • Call us on 0345 0348690
  • Email us at support@healthcarecomputing.co.uk
  • You can use the live chat function on our website
  • You can register for our support portal to log and track your incidents

Alternatively, the team can also be contacted directly via an Advice Line on 01277 695222 for any logged issues or advice.

 

How do I request Clinical Systems Training?

In the first instance contact the Service Desk via the normal channels. They will direct your call appropriately.

Alternatively, the team can also be contacted directly via an Advice Line on agcsu.gpsystemstraining@nhs.net for any logged issues or advice.

 

How do I organise Clinical Systems Training for a New Starter?

In the first instance contact the Service Desk via the normal channels. They will direct your call appropriately.

Alternatively, the team can also be contacted directly via an Advice Line on agcsu.gpsystemstraining@nhs.net for any logged issues or advice.

 

What Clinical Systems Training is available?

Training will cover GP IT Futures to meet core and mandated capabilities, and National digital services.  Training formats will include:

  • Video Guides
  • Training Guides
  • Remote Trainer led Sessions
  • Online demonstrations

 

How long do training sessions take?

Sessions will vary in length depending on the requirement and number of attendees.

 

How is the training delivered?

Training is delivered using a mixture of online tools and guides.  Trainer led sessions are delivered remotely via Microsoft Teams.

 

What will happen on 1st July 2021?

The training service will be delivered by Arden & GEM using specialist and knowledge trainers.  Online reference material and FAQs will also be available.

SystemOne Video Guides

EMIS Web Video Guides

For more PDF User Guides and forthcoming training dates, please access the Customer Portal