Service Desk

Our partnership provides a knowledgeable and friendly Helpdesk service, offering fast and reliable solutions to your practice problems.

Our services include:

  • Telephone, remote & onsite support.
  • Enhanced response and fix times.
  • Secure IT waste disposal.
  • Comprehensive Business Continuity Disaster Recovery advice and guidance.
  • Local advice, guidance, and knowledge to help develop your practices future plans.

Escalation route

Please follow the defined Service Escalation route for effective resolution of service issues.

Frequently asked questions about our Service Desk:

How will I contact the Service Desk?

There are several ways that you can log requests for training:

  • You can call us on 0345 0348690.
  • Email us at
  • You can use the live chat function on our website.
  • You can register for our support portal to log and track your incidents.
I have questions, is there anyone I can contact to?

Yes, please email any queries to