Registration Authority

The Arden & GEM CSU RA Team provides an accredited Registration Authority (RA) service for practices. The service delivers government approved identity checks for prospective smartcard users and assigns appropriate access profiles. Within Arden & GEM the RA team also provides the following services.

Our services include:

Configuration, issuing and management of smartcards.
Training of practice RA managers and sponsors.
Transactional services including unlocking and Position Based Access Control (PBAC) configuration.
Software to support national systems, for example Identity Agent, NHS Care Identity Service (CIS).
RA processes, documentation, and reporting.

Frequently asked questions about our Registration Authority service:

How will I raise an RA incident from?

You can contact the Service Desk via the normal number and choose the appropriate option:

You can call us on 0345 0348690
Email us at support@healthcarecomputing.co.uk
You can use the live chat function on our website
You can register for our support portal to log and track your incidents

Alternatively, the team can also be contacted directly on AGCSU.RA@NHS.NET for any logged issues or advice.

How do I report a broken card?

In the first instance contact the Service Desk via the normal channels. They will direct your call appropriately.

Alternatively, the RA team can also be contacted directly on AGCSU.RA@NHS.NET for any logged issues about a broken card.