The Arden & GEM Procurement and Market Management service is made up of over 40 procurement professionals who specialise in healthcare procurement across a varied customer base including NHS England & Improvement, NHS Specialised Commissioning and Clinical Commissioning Groups, the Acute Sector and GP Practices  The service aims to provide transparency and insight against requests made and to ensure rapid delivery to support the IT service for GP Practices.

The procurement service is focussed on:

  • Providing strategic procurement advice, recommending collaboration and standard specifications to optimise efficiency and support costs.
  • Maintaining both pooled and bonded stock to ensure service continuity.
  • Working with preferred manufacturers and partners to ensure best value for money routinely.
  • Providing and maintaining an online product catalogue.

Frequently asked questions about our Procurement service:

How do I request the purchase of new hardware?

You can contact the Service Desk via the normal number and choose the appropriate option:

  • You can call us on 0345 0348690
  • Email us at
  • You can use the live chat function on our website
  • You can register for our support portal to log and track your incidents