Covid-19 – Healthcare Computing statement

Due to current COVID-19 situation, we wanted to write to reassure our NHS customers that Healthcare Computing are in good shape and have taken measures to continue to operate effectively and assist the NHS through this difficult and unprecedented situation.

During this challenging time, HC’s focus is on supporting our customers, your patients, our partners and our employees. Our top priorities are the welfare of our customers and our staff whilst we continue delivering a high-quality service for our customers, and reduce the potential spread of the virus throughout the business, enabling HC to maintain our service levels to support the NHS in the COVID-19 response.

Please be assured that we are providing our Service Desk and Engineering support services as normal, and we are here to help you and support you and your staff in any way we can in these exceptional times.

Onsite Service & Projects Engineers

Our engineers’ team has also taken measures to prioritise their work. We have implemented pre-booking checks and notifications to protect engineers. We have sourced PPE such us masks, sanitisers and gloves to further protect our staff and your staff. Our engineers have been given advice and guidance around social distancing and site safety and they will continue doing visits onsite to help your GP Practice with any jobs that need be solving and to assist with the COVID-19 NHS response.

Service Desk

Our Service Desk is operating as normal, but we are experiencing significantly higher volume of calls due to the Covid-19 pandemic. Our technicians are working hard on supporting you & your IT systems, including remote working from home. We want to reassure you that our Service Desk is working hard to respond to the high demands, please bear with us because despite the circumstances we will continue to support you and your GP Practice. If you wish to log a call without picking up the phone, your GP Practice can use our free Customer Portal and your request will be handled by our technicians.

If you need technical support with issues whilst trying to connect to a Remote Access Solution, or require technical support on your personal device in relation to Remote Access, please select Option 4 when calling through to our Service Desk.

Project Management and Technical Services

Our Projects team continues working as normal delivering critical projects as Windows 10, PC Refreshes and Office 365. Our Project Management and Technical Services team will continue supporting our customers with specific requirements for Laptop Deployment or Remote Access projects If your NHS organisation requires the provision of laptops or help with remote access, please do not hesitate to contact our team and we will work with you to rapidly initiate projects to support your needs.

Please do not hesitate to contact us through the usual channels if you believe we can help your GP Practice. You can rest assured that all the team at HC are working tirelessly to ensure that we can support our staff and customers through this difficult time.

We have successfully worked to avoid disruptions caused by COVID-19 coronavirus, while at the same time acting responsibly to do what we can to prevent further spread of the virus.

We continue to closely monitor and assess the evolving situation and we are diligent about communicating on important issues. Thank you for your patience if you are experiencing slightly longer-than-usual response times.

Neil Payne,
Managing Director