In line with the context of the company and our strategic direction, our customers expect an effective and efficient service that fully meets their needs and expectations.
The quality of our overall service is of the utmost importance and therefore we are committed to the implementation of Company policies which meet the requirements of ISO 9001:2015. Our objectives are to improve all aspects of the Company that will lead to a continual improvement to Customer service.
The aims are:
- To provide a quality service to all our customers.
- To meet statutory and regulatory requirements.
- To continually seek to enhance customer satisfaction and the quality management system.
This Quality Policy provides a framework for establishing and reviewing measurable Quality Objectives and used as a basis for reviewing the performance of the Quality Management System. The company will provide the necessary resources, support and training for achievement of the objectives.