REMOTE SUPPORT

Our remote support is quick and secure, giving you access to technical support instantly rather than waiting for an engineer visit. Our support sessions are only user initiated and encrypted to protect your security. There is no software installed meaning your workstation or server is left clean after the session has terminated.

 The method we use to Dial-in differs by locality, so please ask your Technician which option to choose.

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Customer Feedback

“Your team were VERY professional and went above and beyond to ensure we were back up and running without delay, they have helped us identify many issues, some which may have been impacting on our speed / resilience! I haven’t been onsite today, but I haven’t heard of any issues – thank you and your team!”

“As always HC provide a quick and efficient service. The call handlers and the engineers that come into our surgery are always polite, helpful and go that extra mile. Thank you.”

“The HC IT Technicians have the skills we require for our computing issues, they are always very helpful and all of our staff are confident and comfortable about contacting HC for assistance.”

“I have spent a lot of time on the telephone today with a couple of technicians. They were both excellent and worked really hard to solve the problem. By this afternoon, normal service was resumed. Thank you to both.”

“You have a good team, the technician solved problem quickly and efficiently. In addition gave simple and clear instruction on how to fix problem for others should they face the same problem. Many thanks.”

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