Support

From our ITIL based service desk, our experienced Service Desk professionals offer fast and reliable solutions to user problems.

Our Service Desk will not only manage incidents, problems and questions from your users, it will also integrate the activities you need to ensure your IT services are delivered in the most effective way. Contact can be made by phone, fax, and email & customer web portal.

The Healthcare Computing Ltd Service Desk is part of an integrated portfolio of Infrastructure Outsourcing services. Clients can choose options ranging from basic hardware and software call handling, incident diagnosis and resolution and remote desktop management, through to full outsourcing solutions.

Benefits to the PCT:

• Improved end user productivity and customer satisfaction
• Reduced cost
• Improved IT service quality
• A single point of contact and centralised management of software, hardware, clinical suppliers and support teams
• Access to multiple support channels (phone, fax, email, and Customer portal)
• Large dedicated team
• A single point of contact for all IT - related questions