Healthcare Computing Ltd > Managed Service Desk

From our ITIL based service desk, our experienced Service Desk Professionals offer fast and reliable solutions to user problems.

We have over 12 years experience in supporting GP & Dental Practice infrastructures and currently support over 450 GP & Dental Practices.

We can support all the main clinical systems – Emis, INPS, Isoft, Microtest, Healthy and TPP.

Our service desk currently resolves nearly 70% of service calls remotely.

We have full IGSOC Compliance & multiple N3 connections for full remote support, asset management, server monitoring and software deployment services.

Our Service Desk will not only manage incidents, problems and questions from your users, it will also integrate the activities you need to ensure your IT services are delivered in the most effective way. Contact can be made by phone, fax, and email & customer web portal.

Benefits to the PCT:

Improved end user productivity and customer satisfaction
Reduced cost
Improved IT service quality
A centralised management of software, hardware, clinical suppliers and support teams
Access to multiple support channels (phone, fax, email, and Customer portal)
Large dedicated team
A single point of contact for all IT - related questions

We have a customer portal allowing GP Practices to log calls, see the status of open calls, view all of their assets (recorded in our system), see historical calls, knowledge base and this also can function as a GP Practice intranet;

We offer a PCT portal allowing the PCT’s to see all open & closed calls broken down by practice or as totals.

PCT reporting is another function of the portal; the PCT’s also have the ability to communicate with practices via the web portal on an estate wide, practice or clinical system specific basis.

PCT’s can view assets by practice or as whole estate; We have a full service management function and conduct thorough Service management reviews with our customers. We already have a comprehensive set of pre-defined reports but can add new ones at no extra cost at the request of the PCT’s.