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ISO Quality Policy

Quality Policy


The fitness for purpose of the product and quality of the service we provide to our Customers is of the utmost importance to our success.

Our Customers expect a product that continually meets their requirements and a prompt service carried out in a timely, efficient and effective manner.

It is the declared policy of this company to achieve and maintain the highest possible standards of quality for our products. The attention of all personnel is drawn to this aim and they are expected to follow the quality procedures set out in the company's manual.

The Quality and Systems Manager will be responsible for ensuring all personnel are made aware of the contents and changes to the manual appropriate to their area of responsibility. Satisfactory achievement of this objective will depend on the determination of all personnel but the reward will be satisfied customers, confident in the knowledge that orders can be placed with the company thus assuring all our futures.

To achieve the above, we have implemented a Quality Management System that meets the requirements of BS EN ISO 9001:2008 for material with strict lot traceability where required, which has as its main aim, the continuous improvement of quality in relation to our overall service provided.

This policy is supported by quality objectives and subject to periodic review to ensure continuing suitability. This policy must be understood, implemented and maintained by all staff.

 

 

Scope


The provision of solutions to meet the IT needs of our Customers from planning to installation and commissioning, repair and hardware and software sales, with helpdesk and on-site support.

 

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