The Healthcare Computing Service Desk is ITIL based and was one of the first non-NHS organisations to gain NHS Connecting for Health Accreditation.

Neil Payne, Managing Director of Healthcare Computing, says “We are thrilled to see our Service Desk recognised by such a respected institute as we invest a huge amount of time and resource into ensuring we meet our customers’ requirements in this area.”

There are two other shortlisted companies in the Small Team category and the winner will be announced on 19^th June at the Service Desk Institute’s Award Dinner.

About the Service Desk Institute (SDI)

Founded in 1988 by Howard Kendall, the Service Desk Institute (SDI) is the leading authority on service desk and IT support related issues, providing specialist information and research about the technologies, tools and trends of the industry. It is Europe’s only support network for IT service desk professionals, providing customised qualifications, training courses and service management consulting.  Acting as an independent adviser, SDI captures and disseminates creative and innovative ideas for tomorrow’s service desk and support operation. SDI sets the standards for the IT support industry and is the conduit for delivering knowledge and career enhancing skills to the professional community. It also offers the opportunity for international recognition of the support centre operation through its globally recognised Service Desk Certification audit programme.

Healthcare Computing Ltd (www.healthcarecomputing.co.uk)  For further information, please contact Neil Payne of Healthcare Computing on 0845 0436344 or Suzie Creighton of Castlegate Communications on 01395 222 793 / 0772 999 3721 or suzie@castlegatecommunications.co.uk

The BCS Primary Health Care Specialist Group is the UK’s leading authority on informatics, and the conference features an outstanding programme with an excellent line up of speakers.

If you are planning to visit the conference, please come and see us on Stand M where we can keep you up to speed with all the exciting developments at Healthcare Computing. Please visit www.primaryhealthinfo.org for further details and we hope to see you there!

Healthcare Computing has worked with Wessex LMCs since it successfully completed a total infrastructure upgrade in December 2010, which enhanced business processes and improved communications to the LMCs’ many members.  Wessex LMCs support thousands of GPs across 450 practices in Dorset, Hampshire, the Isle of Wight, Wiltshire and the Channel Islands.

Nigel Watson, Chief Executive, Wessex LMCs says: ”We are delighted to have Healthcare Computing’s support again, as our first IT conference was such a resounding success. We hope to repeat the success of the first event, while continuing to share ideas and information about the future of healthcare technology and how our members can benefit from it.”

Neil Payne, Managing Director of Healthcare Computing says: “We are very pleased to be able to demonstrate our support to Wessex LMCs by sponsoring this conference.”

The ITC started to roll out the network management, remote maintenance and deployment solution in December 2010, and successfully completed the installation in March 2011. The ITC’s Benefits Realisation report which has just been published demonstrates that since the deployment, there has been improved support to GP surgeries, improved resolution of calls and reduced travel to sites. In addition, deployment of software packages can now take place over the network, saving time and resources.  Since the deployment of the solutions, the number of site visit call outs has reduced by almost 50% resulting in time savings travelling to and from sites. In addition, savings have been calculated for remote software installations, ie the installation of Microsoft Office to the whole of Coventry’s GPs meaning a saving of 25 days’ engineering; and the installation of Desktop Shortcuts and applications for Evolve, again saved 25 days of engineering. Overall this is allowing the ITC to focus more of their engineering resources in delivering better quality support to the practices.

“We love the web based dashboard which lets us see at-a-glance status of every appliance within the PCT, and the quicker call resolution which we set out to achieve.” says Yusuf Bhayat, ITC’s Networking Service Manager.

Neil Payne, Managing Director of Healthcare Computing says ”Healthcare Computing is committed to providing solutions to customers that not only improve their IT infrastructure and support but also provide clear cost saving benefits in the long term. We are delighted to see that ITC are able to measure the results and have seen a quick return on investment from an HC solution.”

Healthcare Computing Ltd is looking for a IT Engineer to join our existing team of highly motivated field engineers.
We are a leading provider of IT support and solutions to the Primary Care sector across the UK.
Our support model covers all facets of I.T within GP surgeries including PC / server hardware, software and network infrastructure.

The ideal candidates will posses experience or demonstrate willingness and potential to become proficient in:

• Server Operating Systems including Server 2000, Server 2003, Server 2008
• Server Hardware
• Windows desktop operating systems including Windows XP and Windows 7
• PC Hardware
• Printer Hardware

The successful candidate will be a highly motivated individual with a strong focus on customer service and problem solving.

The successful applicant will have a confident, positive, can do attitude, will be Professional, Punctual and hold a full clean UK driving License.

The role will be primarily based in Oxfordshire but travel to other adjoining counties will be required from time to time.

Healthcare Computing Ltd has experienced continuous growth mainly based on the excellent service we provide and earned great reputation.

We will provide all necessary equipment for the successful candidate to maintain the high standards and contribute to the excellent team effort to raise the standards in the industry.

The package includes:

• Ongoing hands on training and support
• Company car including private use
• Pension scheme
• Health Cashback scheme
• This role is 37.5 hours per week
• Salary £16 – £28K depending on experience

To apply please send your CV to hr@healthcarecomputing.co.uk

SaSH required enhanced support services to assist users at its own East Surrey Hospital location as well as SaSH staff based on other Trust sites such as Crawley, Caterham Dene and Horsham hospitals. Since Healthcare Computing won the tender and the contract went live on 12^th October 2011, feedback has been extremely positive. SaSH provides services to a population of 420,000 residents of east Surrey and north-east West Sussex. Healthcare Computing is a leading provider of IT support solutions to GPs and PCTs, has an unrivalled knowledge of the primary care IT infrastructure and is supported by a highly qualified team of experts and excellent customer service.

Outsourcing the service to Healthcare Computing has enabled the trust to implement a contract to deliver a more manageable service at reduced costs. With a total number of supported users of around 3,300 and around 2,100 end devices, the service delivered needed to be reliable and well performance managed. The contract is managed by strong supplier management and a Service level agreement which is underpinned by financial penalties for failed SLAs. This provides peace of mind for SaSH and their supported users that a high quality service is always delivered.

Peter Hodgetts, IT Manager at SaSH says: “Through this tender we have secured a significant saving in delivery costs and now have a contract in place with strict SLAs and penalties for failure. The service desk is working well, and whilst the incident management portal is being tuned to our needs, it has already given us some really useful live reports and dashboards which we have not had before.”

Neil Payne, Managing Director of Healthcare Computing “This new contract represents an exciting new area for Healthcare Computing within acute care, and we are delighted that we can provide an improved solution at less cost to SaSH and the NHS.”