Healthcare Computing customers will have the ability to view the details of Change Request calls through the Customer Portal from the 15th August 2010.
This new ability can be found under the ‘Reports’ section of the Customer Portal.
If you are an existing Healthcare Computing customer, and haven’t yet registered on our Customer Portal, then please contact the Service Desk on 01425 470888 and request a Customer Portal Invitation.
New Engineers and Scheduling Manager at Healthcare Computing Ltd.
At HCL we recently went through a review of our scheduling and engineer management process and structure.
As a result of this review we made the decision to merge the Engineers’ Manager and Scheduling Manager positions in to one role.
In the past these roles have been separated due to work load, so to enable us to merge this role we have invested time and effort to streamline and automate the manual time consuming elements of the role. This change will hugely improve the relationship between the engineers and office staff in terms of improved communications and clearer management structure.
We have run a comprehensive recruitment process involving a panel of staff from relevant departments, Service, HR and Engineers to fill the new vacancy.
Engineers were consulted and a new role was created, tailored to the needs of Engineers.
After holding internal interviews the panel have weighed up all the options and have made a decision to recruit an internal applicant.
I am very pleased to announce that our good colleague Scott Pelvin has been appointed to this position.
Scott has been with Healthcare Computing Ltd since September 2007 and has gained a wide range of experience working in different departments such as First and Second line support and Network Field Engineer.
Scott is very excited to work with you all on this different capacity and make this newly created position a huge success.
As we always do at Healthcare Computing we will support him in his new role as it will be challenging and we will share our ideas and feedback with him.
Scott will started his new position on 14th July 2010.
I would like to congratulate Scott on behalf of all of us at Healthcare Computing and wish him great success.
Dear Neil
I just wanted to write to let you know what a brilliant job Chris and his team did with us over the last week in sorting out our NHS.net migration.
I was extremely apprehensice about the whole thing as I had heard lots of tales of woe from other managers, but I have to say that although things didn’t go particularly smoothly in some areas Chris kept cool and calm, dealt with all of the problems that cropped up quickly and efficiently and despite off-site difficulties early on in the process which put them behind they worked like mad and finished within the time. It was far less traumatic than I had been led to believe and they dealt with a manic manager (me!) and equally fraught GPs very professionally whilst still retaining their sense of humour.
I have always been a big fan of your service, having been with you since the days that you and Pete used to come out on site yourselves to fix problems, and I am glad that getting bigger hasn’t altered that. Please pass on our thanks to Chris, Scott and the others who helped. I have also let Damien at NHS Southampton know of our satisfaction.
With best wishes.
Yours sincerely,
Sue Wright
Practive Manager
Last month McAfee released a corrupt DAT file (5958) that could have caused issues with Windows. The update included detections for malware variants, but falsely indentified a threat on the svchost.exe Windows system file, which resulted in your PC not booting anymore.
McAfee have successfully rolled out the new updates, which have resolved all problems.
If you do have any issues at all, please do not hesitate to contact the Healthcare Computing Service Desk on 01425 470888.
Whether you need a basic website with just a few pages, or you require a large website with full content management, Healthcare Computing can meet your organisation’s needs. Our Website template provides a cost-effective way to offer a platform for building an information store that can flex and scale easily to meet the changing and growing needs of your practice.
You may require a website that allows you to edit the content yourself, without having any programming knowledge. This is achieved through a web-based administration portal. The system allows you to add/edit/delete pages to your website whenever you like, giving you complete control over your own website.
The Website solution has been developed with security as a top priority! All patient and customer data is encrypted before being sent across the unsecure Internet, hiding sensitive user information from eavesdroppers.
Contact Healthcare Computing for further information.
Andrew Morley
Software Developer
Healthcare Computing can provide Windows SharePoint Services to GP’s and organisations of all sizes, to increase the efficiency of business processes and improve team productivity. The solution creates a GP Intranet with tools for collaboration that help people stay connected across organisational and geographic boundaries. Windows SharePoint Services can give people access to all the information they need within your GP Intranet.
The benefits are:
Windows SharePoint Services provides a cost-effective way to offer a platform for building custom applications that can flex and scale easily to meet the changing and growing needs of your practice. User friendly administrative controls also make it easy for your IT departments to manage the storage of documents and control the collaboration within your GP Intranet. With a familiar user interface and close integration with everyday tools including Microsoft Office, Windows SharePoint Server is easy to use and can be deployed rapidly within your GP Intranet.
Contact us for further information, or to request Healthcare Computing to make a free pre-installation system assessment to ensure that this solution matches your network configuration.
Andrew Morley
Software Developer
The Healthcare Computing Ltd Customer Portal now enables registered users to alert the Service Desk team when a delivery arrives onsite. We hope that this alert system will continue to improve the response time of our engineering team if they have been delayed whilst waiting for equipment.
To use this functionality, the new form can be found under the ‘Communications’ menu in the Customer Portal. This system will immediately alert the Service Desk team without the need for a phone call.
If you haven’t yet registered on our Customer Portal, and are an existing Healthcare Computing customer, then please contact the Service Desk on 01425 470888 and request a Customer Portal Invitation.
Our Customer Portal now includes Search functionality to enable you to quickly find a specific call reference, or to find all calls containing a particular word or phrase.
The search function can be found on the Customer Portal Home Page.
If you are not yet registered to use the Healthcare Computing Customer Portal, please contact our Service Desk team and request a registration invitation.
Please be aware that the latest McAfee DAT file released by McAfee overnight is corrupted. The update can cause issues with Windows, and can stop your PC from booting. If you reboot your workstation, this action will result in the workstation going into a boot loop.
FOR ALL SITES RUNNING MCAFEE VIRUS PRODUCTS, PLEASE DO NOT REBOOT YOUR PC UNTIL FURTHER NOTICE
A fix has been developed and deployment will be ongoing.
If you do have any issues at all, please do not hesitate to contact the Healthcare Computing Service Desk on 01425 470888.
For further information regarding the issue please visit the following website:
http://www.engadget.com/2010/04/21/mcafee-update–shutting-down-xp-machines/
More information will follow shortly.
PCT users of the Healthcare Computing Customer Portal will now have the additional option of requesting to receive copies of email alerts for selected sites, within their PCT area.
When the selected sites log calls with the Service Desk, the alert email will also be copied to the user who submitted the request.
To select site(s) for which you want to receive copies of the email alerts, click on the ‘Communications’ menu item, then ‘Request Alerts’.