Healthcare Computing Ltd Blog » service desk

Additional Customer Portal Functionality

Jon Frowd — Wed, 04 Aug 2010 09:36:29 +0000

Healthcare Computing customers will have the ability to view the details of Change Request calls through the Customer Portal from the 15th August 2010.

This new ability can be found under the ‘Reports’ section of the Customer Portal.

If you are an existing Healthcare Computing customer, and haven’t yet registered on our Customer Portal, then please contact the Service Desk on 01425 470888 and request a Customer Portal Invitation.

New Engineers and Scheduling Manager

Arzu Dolatabad — Tue, 27 Jul 2010 14:43:15 +0000

New Engineers and Scheduling Manager at Healthcare Computing Ltd.

At HCL we recently went through a review of our scheduling and engineer management process and structure.

As a result of this review we made the decision to merge the Engineers’ Manager and Scheduling Manager positions in to one role.

In the past these roles have been separated due to work load, so to enable us to merge this role we have invested time and effort to streamline and automate the manual time consuming elements of the role. This change will hugely improve the relationship between the engineers and office staff in terms of improved communications and clearer management structure.

We have run a comprehensive recruitment process involving a panel of staff from relevant departments, Service, HR and Engineers to fill the new vacancy.

Engineers were consulted and a new role was created, tailored to the needs of Engineers.

After holding internal interviews the panel have weighed up all the options and have made a decision to recruit an internal applicant.

I am very pleased to announce that our good colleague Scott Pelvin has been appointed to this position.

Scott has been with Healthcare Computing Ltd since September 2007 and has gained a wide range of experience working in different departments such as First and Second line support and Network Field Engineer.

Scott is very excited to work with you all on this different capacity and make this newly created position a huge success.

As we always do at Healthcare Computing we will support him in his new role as it will be challenging and we will share our ideas and feedback with him.

Scott will started his new position on 14^th July 2010.

I would like to congratulate Scott on behalf of all of us at Healthcare Computing and wish him great success.

Internal Role Change

Richard Hiett — Mon, 22 Feb 2010 16:57:00 +0000

I am pleased to announce that Chris Applegate has been the successful applicant for the 2^nd line role, and will be joining the team as soon as possible.

We wish him great success in this position.

Richard Hiett

Service Desk Manager

Feedback

Healthcare Computing Webmaster — Mon, 22 Feb 2010 15:53:48 +0000

My experience of Healthcare Computing since coming to St Barts has been very positive – timely response to calls from call centre staff – (more often than not immediate), the engineers attitude and their skill – absolutely great and prompt follow up after works completed. can’t fault that – thank you.

Sian Edwards – Practice Manager

Feedback

Healthcare Computing Webmaster — Mon, 22 Feb 2010 13:10:52 +0000

I emailed my query and was very pleased with the speed that someone was able to phone me back and solve the problem.

Claire Cairncross – Practice Manager