This new ability can be found under the ‘Reports’ section of the Customer Portal.

If you are an existing Healthcare Computing customer, and haven’t yet registered on our Customer Portal, then please contact the Service Desk on 01425 470888 and request a Customer Portal Invitation.

To use this functionality, the new form can be found under the ‘Communications’ menu in the Customer Portal.  This system will immediately alert the Service Desk team without the need for a phone call.

If you haven’t yet registered on our Customer Portal, and are an existing Healthcare Computing customer, then please contact the Service Desk on 01425 470888 and request a Customer Portal Invitation.

The search function can be found on the Customer Portal Home Page.

If you are not yet registered to use the Healthcare Computing Customer Portal, please contact our Service Desk team and request a registration invitation.

When the selected sites log calls with the Service Desk, the alert email will also be copied to the user who submitted the request.

To select site(s) for which you want to receive copies of the email alerts, click on the ‘Communications’ menu item, then ‘Request Alerts’.

This means that Portal Administrators will be alerted whenever a Service Call is logged against your site, even if not logged by yourself.

To enable this functionality, click on ‘Settings’ in the menu of the Customer Portal.  Within ‘User Administration’ select your own profile, and drill into the details by clicking the small arrow at the side.  You will now see the new option ‘Receive copies of all email alerts from HCC:’ which you must tick to activate.

Please note that this is only available to ‘Portal Administrators’, which is usually the main contact at each site.

Contact the Service Desk if you need additional instructions to activate this new Customer Portal functionality.

Jon Frowd

Software Developer