Staff are very helpful and courteous which is very much appreciated. They are also very patient – being requested to do something remotely for those who are less computer literate is not always blindingly obvious – staff’s tolerance of this is much appreciated (this tolerance is not always shown elsewhere where people can be rather brusque!). Staff are very competent and thoughtful  - they do not try to fob you off with a quick answer and take time to make you feel they genuinely want to help you (again this is unusual elsewhere). Many thanks for a good service, it is appreciated

Morag Coles – Secretary