Dear Neil

I just wanted to write to let you know what a brilliant job Chris and his team did with us over the last week in sorting out our NHS.net migration.

I was extremely apprehensice about the whole thing as I had heard lots of tales of woe from other managers, but I have to say that although things didn’t go particularly smoothly in some areas Chris kept cool and calm, dealt with all of the problems that cropped up quickly and efficiently and despite off-site difficulties early on in the process which put them behind they worked like mad and finished within the time.  It was far less traumatic than I had been led to believe and they dealt with a manic manager (me!) and equally fraught GPs very professionally whilst still retaining their sense of humour.

I have always been a big fan of your service, having been with you since the days that you and Pete used to come out on site yourselves to fix problems, and I am glad that getting bigger hasn’t altered that.  Please pass on our thanks to Chris, Scott and the others who helped.  I have also let Damien at NHS Southampton know of our satisfaction.

With best wishes.

Yours sincerely,

Sue Wright

Practive Manager