This new ability can be found under the ‘Reports’ section of the Customer Portal.

If you are an existing Healthcare Computing customer, and haven’t yet registered on our Customer Portal, then please contact the Service Desk on 01425 470888 and request a Customer Portal Invitation.

At HCL we recently went  through a review of our scheduling and engineer management process and structure.

As a result of this review we made the decision to merge the Engineers’ Manager and Scheduling Manager positions in to one role. 

In the past these roles have been separated due to work load, so to enable us to merge this role we have invested time and effort to streamline and automate the manual time consuming elements of the role. This change will hugely improve the relationship between the engineers and office staff in terms of improved communications and clearer management structure. 

We have run a comprehensive recruitment process involving a panel of staff from relevant departments, Service, HR and Engineers to fill the new vacancy. 

Engineers were consulted and a new role was created, tailored to the needs of Engineers.

After holding internal interviews the panel have weighed up all the options and have made a decision to recruit an internal applicant. 

I am very pleased to announce that our good colleague Scott Pelvin has been appointed to this position. 

Scott has been with Healthcare Computing Ltd since  September 2007  and has gained a wide range of experience working in different departments such as First and Second line support and Network Field Engineer.

Scott is very excited to work with you all on this different capacity and make this newly created position a huge success.

As we always do at Healthcare Computing we will support him in his new role as it will be challenging and we will share our ideas and feedback with him. 

Scott will started his new position on 14^th July 2010.

I would like to congratulate Scott on behalf of all of us at Healthcare Computing and wish him great success.

McAfee have successfully rolled out the new updates, which have resolved all problems.

If you do have any issues at all, please do not hesitate to contact the Healthcare Computing Service Desk on 01425 470888.

You may require a website that allows you to edit the content yourself, without having any programming knowledge. This is achieved through a web-based administration portal. The system allows you to add/edit/delete pages to your website whenever you like, giving you complete control over your own website.

The Website solution has been developed with security as a top priority! All patient and customer data is encrypted before being sent across the unsecure Internet, hiding sensitive user information from eavesdroppers.

Contact Healthcare Computing for further information.

Andrew Morley

Software Developer

The benefits are:

1. Windows based look and feel, creating a consistent user experience
2. Increase productivity by simplifying daily activities
3. Comprehensive content control.
4. Share business data without revealing sensitive information over the Internet.
5. Display business information in one central location.

Windows SharePoint Services provides a cost-effective way to offer a platform for building custom applications that can flex and scale easily to meet the changing and growing needs of your practice. User friendly administrative controls also make it easy for your IT departments to manage the storage of documents and control the collaboration within your GP Intranet. With a familiar user interface and close integration with everyday tools including Microsoft Office, Windows SharePoint Server is easy to use and can be deployed rapidly within your GP Intranet.

Contact us for further information, or to request Healthcare Computing to make a free pre-installation system assessment to ensure that this solution matches your network configuration.

Andrew Morley

Software Developer

To use this functionality, the new form can be found under the ‘Communications’ menu in the Customer Portal.  This system will immediately alert the Service Desk team without the need for a phone call.

If you haven’t yet registered on our Customer Portal, and are an existing Healthcare Computing customer, then please contact the Service Desk on 01425 470888 and request a Customer Portal Invitation.

The search function can be found on the Customer Portal Home Page.

If you are not yet registered to use the Healthcare Computing Customer Portal, please contact our Service Desk team and request a registration invitation.

FOR ALL SITES RUNNING MCAFEE VIRUS PRODUCTS, PLEASE DO NOT REBOOT YOUR PC UNTIL FURTHER NOTICE

A fix has been developed and deployment will be ongoing.

If you do have any issues at all, please do not hesitate to contact the Healthcare Computing Service Desk on 01425 470888.

For further information regarding the issue please visit the following website:

http://www.engadget.com/2010/04/21/mcafee-update–shutting-down-xp-machines/

More information will follow shortly.

When the selected sites log calls with the Service Desk, the alert email will also be copied to the user who submitted the request.

To select site(s) for which you want to receive copies of the email alerts, click on the ‘Communications’ menu item, then ‘Request Alerts’.

“After doing a number of weeks part time work experience with Healthcare Computing I found it gave me a useful insight into being an IT engineer for a company working with PCTs and health services.  I spent most of my time with another engineer going to different sites to fix a variety of issues from new PC installs, to printing errors, and software faults.  This really helped me to prepare for the sorts of issues I may face and also how an engineer works on a daily basis.  It also taught me things that I could use at home too. 

I was also offered to spend some time in the office to learn about the service support side of the company.  The staff were very helpful and pleasant and made me feel welcome.  This helped to understand both sides of the job – what the office-based staff deal with and how it relates to an engineer’s role.

In conclusion, I learnt a lot from the experience and it was time well spent.”

George Wyatt – Network Engineer

“I would like to take this opportunity to thank you and your team for the way that you managed my son Joel’s work placement with your company. He came home each day full of both what he had achieved and had been doing, in the morning was looking forward to the tasks he was going  to be doing that day.

Having had work placements myself, I understand how difficult and time consuming it can be to keep them interested and motivated, but in this instance your team achieved this and gave him a sense of responsibility as well.

I would also like to thank the engineers, who took him to site and set real tasks and made him feel part of the service visit.

It is very rare today to hear of a company that seems to have self motivated, friendly, and helpful staff, your team made his placement enjoyable, challenging also gave him the impression that the working environment be an enjoyable place to be.

It is so important that business realizes that the young people of today are the future to successfully business in the future, and it is a great shame that many company’s do not show the attitude that your business has.”

Statement from Tim Rumble, father to Joel who completed work experience with us in 2009