Healthcare Computing are pleased to announce that the functionality of the Customer Portal now includes a new setting that enables ‘Portal Administrators’ to request copies of all auto-generated emails sent to their site.

This means that Portal Administrators will be alerted whenever a Service Call is logged against your site, even if not logged by yourself.

To enable this functionality, click on ‘Settings’ in the menu of the Customer Portal.  Within ‘User Administration’ select your own profile, and drill into the details by clicking the small arrow at the side.  You will now see the new option ‘Receive copies of all email alerts from HCC:’ which you must tick to activate.

Please note that this is only available to ‘Portal Administrators’, which is usually the main contact at each site.

Contact the Service Desk if you need additional instructions to activate this new Customer Portal functionality.

Jon Frowd

Software Developer